Upon successful completion of this course, students will be able to:

• State the goals of a facilities maintenance program.
• Rank order facilities operational and maintenance costs and explain how to minimize expenses and maximize the customer experience.
• Describe how maintenance management systems and technologies lead to operational efficiencies.
• Describe the economic, regulatory, and market factors that have led the industry to be at the forefront of environmental issues in the context of facilities management.
• Describe the principal measures facilities managers take to minimize and manage solid waste.
• Describe how water usage levels and waste water management systems are impacted by services offered and regulatory requirements.
• Explain the various components of industry electrical systems and identify elements of an effective electrical system management and equipment maintenance program.
• Explain the components of a heating ventilation and air conditioning system and identify elements of an effective management and equipment maintenance program.
• Define basic natural and artificial lighting terms and describe how natural light can be used to meet a building’s lighting and environment needs.
• Describe the components of a laundry service and explain how to minimize costs and environmental impacts while not impacting guest satisfaction.
• Describe hotel and restaurant planning and development processes.